Insurance Customer Service Representative

Job Description

Join a company that is committed to making a difference in peoples lives every day. We are seeking a highly motivated and experienced Customer Service Representative (CSR). A background in Property & Casualty insurance is a plus, but not a deal breaker. The ideal candidate will be responsible for managing client relationships, handling policy servicing, processing changes, and providing outstanding support to both clients and agents. This is a critical role focused on retention, accuracy, and professionalism. We are looking for someone that is highly organized and is efficient at handling multiple tasks at once.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Evenings Off

Responsibilities

Treat each customer contact as a cross and up-sell opportunity including financial products.

Return all phone messages promptly.

Provide exceptional customer service and support.

Be outstanding at relationship building.

Develop and maintain client relationships.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Requirements

Excellent Communication/interpersonal skills.

Be a fantastic presenter.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Driven and goal-oriented individual.

Ability to tactfully handle stressful and difficult situations.

Full-time