Customer Service Rep

Job Description

Join Master Services Plumbing, Heating, Cooling, and Drain Cleaning in Lake Geneva, WI and help us redefine excellent customer service! We're passionate about forming relationships and serving clients, and we're looking for a full-time Customer Service Rep who feels the same. If you enjoy helping others and are eager to gain valuable call center experience, this entry-level position could be right for you!

You earn $17.50/hour, depending on performance reviews, and enjoy dental, a 401(k), and these wonderful benefits:

Union rate-based pay

100% paid health insurance

100% paid life insurance (with family)

100% paid short- and long-term disability

SIMPLE IRA with a 3% match

7 paid holidays

Paid time off (PTO)

Paid training

Monthly $50 gym stipend

Annual bonuses and spiffs

Company truck for techs

Gas card for techs (gas card has $8 - $10k year value!)

Job security (no layoffs since 2008)

Fun workplace and company culture

CUSTOMER SERVICE REP RESPONSIBILITIES

In this entry-level call center position, you're not just answering phone calls - you're contributing to an efficient office environment and fostering relationships with clients. Armed with our call scripts and your positive spirit, you speak with customers over the phone, answer their questions, and resolve any concerns. You document complaints and do what you can to make things right with the client.

You're also a proactive member of our outreach efforts, making outbound phone calls to follow up on referrals and keep our schedule full. You participate in meetings, collaborate with our service team, meet performance targets, and take on other duties as needed to ensure a successful day at our office!

SCHEDULE

This call center position works from Monday - Friday, 8:00 am - 4:30 pm, with some flexibility depending on office needs. You have an on-call schedule and attend company meetings on Thursdays at 7:00 am.

CUSTOMER SERVICE REP REQUIREMENTS

Excellent communication skills and phone etiquette

Strong customer service and problem-solving skills

Ability to multitask, manage a calendar, and maintain files

Team spirit with a positive attitude and ability to motivate others

Attention to detail and organizational skills

Ability to participate in sales meetings and take on other job duties as needed

OUR MISSION

From plumbing solutions and HVAC expertise to duct and drain cleaning, we're dedicated to ensuring our clients' homes are comfortable and safe. What sets us apart is our culture of camaraderie and teamwork. Our employees thrive in a supportive environment where everyone is valued, respected, and encouraged to grow. From excellent benefits to advancement opportunities, we ensure our team is taken care of. Join us and become part of a company where your skills are celebrated and your contributions make a real difference!

READY TO APPLY?

Do you think you can excel in our call center? If you're ready to grow and learn new things in this entry-level office position, fill out our quick initial application to get started. We're excited to meet our new entry-level Customer Service Rep!

Full-time