Technical Support Specialist II (Onsite)

Job Description

Job Title: Technical Support Specialist II (Onsite)

Location: Dulles, VA

Duration: Fulltime

Job Description:

The Client seeks Technical Support Specialists II that are highly skilled in installation, configuration, and basic network troubleshooting. Technicians must have real hands-on experience, strong reading skills, speaking skills, and physical working ability. Work requires technicians to climb desks, follow technical SOP, troubleshoot basic operating system issues, and communicate effectively with customers and team. In addition, technicians should have experience with a ticketing system and excel knowledge, I.e., basic formatting and formulas.

Work Hours/ Work Locations: There are two shifts available 0800 – 1630 and 0830 – 1700. Although rare, contracted personnel must be flexible to work during Outside Normal Working Hours and/or more than 8 hours in a day (not to exceed 40 hours a week).

This position requires a vehicle to mobilize between campuses.

General Experience:

Progressive and continuous experience providing technical support.

Seasoned resolving complex troubleshooting, tracking, and analyzing logs.

Experienced coordinating with third-party components (AWS, GCP, CBP, Airlines Departure Control Systems support, Airport IT Help Desk)

Working knowledge of Node.js, Angular, application security framework, Ionic, JavaScript Object Notation [JSON], real-time databases, Hyper Text Markup Language [HTML5], CSS3, GIT, Web Application Program Interfacing [API], Chrome OS, Drupal, Workday, Salesforce, LocusLabs, AWS, Swift, Azure, Google Cloud, SharePoint, O365, GIS, EAM/CMMS, CLMS, PLC and BAS, MUFIDS, CUPPS, IoT, airports systems, SAML2.0, OAuth 2.0, and other Web Authentication and Authorization techniques.

Comfortable conducting ad-hoc training for end-users and product demonstrations.

Minimum Qualifications:

3 years of progressive and continuous experience providing technical support.

Must hold an A+ certification

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