Program Administrator 2

Schedule: Full-time

Acts on behalf of the Commission Secretary (e.g., supervise assigned staff; provides procedural & staffing direction in administrative areas, including customer service, subpoena processing records management, statistician & file copy processing); serves as liaison between the Secretary & administrative staff; as-sists in ensuring all Commission personnel comply with the work policies & procedures; interviews applicants; provides direction in the areas of customer service job duties, administrative job duties to the executive leadership & administrative team (e.g., tracking staff workloads, staffing levels, customer inquiries, & daily/weekly phone call reports); assumes responsibility & authority for the Commission Secretary’s duties in Commission Secretary’s absence (e.g. staff work processes & instructions, performance issues, disciplinary matters).

Analyzes & evaluates business matters as assigned (e.g. assets management, forms processing, supply requisitions backup, payroll); develops & revises ad-ministrative backup procedures (e.g. telephone coverage, file copy, overpayment processing, customer service administration for efficient operation of the Com-mission); provides technical assistance & program support to Commission Secretary in administration of leave, disciplinary actions, FMLA/ADA, timesheets, & other personnel actions as assigned.

Assists & provides administrative support for the Commission level docketing process (e.g. ensures all higher authority appeals are timely processed, dockets, reviews & provides summaries of Commission votes, prepares monthly al-low/disallow reports for the public meeting agenda); acts as proxy to confirm & input the votes in the appeals system; acts as backup for the court appeals process (e.g., requesting transcripts, compiling the record, collaborates with AG’s Office to file the appellate record); assists & provides administrative support for the hearing officer attorney team, including but not limited to maintaining hearing schedules, compiling hearing preparation documents, assisting with the phantom docket process, & tracking assistance provided.

Supervises administrative staff; completes daily scheduling & daily direct interaction on phones representing the Commission at the highest levels of customer service & friendliness; provides evening phone hearing coverage as assigned or as need to support operational needs; submits help desk tickets, in a backup capacity; oversees the mail & file copy duties, & acts as backup, as needed; under-stands & follows the abides & enforces policies & procedures (e.g., “no surprise rule”); elevates issues up to the Commission secretary & leadership team as need-ed; processes & resolves issues in MyOhio, RC Express, OJI, Clear 2 There, & any other appellate systems of record; ensures the protection & security of confidential federal data.

4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.

-Or completion of undergraduate core program in business administration, management science or public administration; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.

-Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file; 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.

-Or 1 yr. exp. as Program Administrator 1, 63122.

-Or equivalent of Minimum Class Qualifications For Employment noted above

Job Skills: Program Management, Customer Service, Administrative support/services, Management, Public Relations, Attention to Detail, Customer Focus, Decision Making, Leading Others and Problem Solving.