AWS Application Support Engineer (Perm Full-Time Role)

Note: C2C Employers/Candidates please don't apply for this role. This role is a PERM Role!

AWS Application Support Engineer

Direct-Hire Permanent Role

Addison, TX 75001 (Hybrid Role)

Citizenship Requirements: No sponsorship is being offered at this time. Green Card Holders and US Citizens only.

Position Details:

GTN Technical Staffing is seeking a highly qualified AWS Application Support Engineer for a Direct-Hire, Hybrid role based in Addison, TX! The AWS Application Support Engineer will provide Application Maintenance and Operations Support for a modern, cloud-native SaaS enterprise application environment. The ideal candidate will ensure system stability, performance, and reliability of an AWS-based serverless application stack, while proactively managing technical debt, incidents, performance, and compliance requirements. This role requires a technically proficient, security-conscious, and collaborative team with a track record in supporting large-scale enterprise applications and maintaining high service level availability.

• Proactive Monitoring: Continuously monitor application health, performance, and security using automated tools.

• Incident Management: Identify, escalate, and resolve application and infrastructure incidents in alignment with defined SLAs.

• Performance & Availability Management: Maintain system uptime above 99%, optimize application responsiveness, and reduce MTTR.

• Collaboration & Communication: Partner closely with internal IT, third-party vendors, and business stakeholders to ensure seamless operations.

• Technical Debt Management: Maintain and optimize source code, ensuring continued scalability and resilience.

Technical Requirements:

• Minimum 3 years of experience providing Enterprise SaaS Application Support, ideally in a serverless AWS environments with technologies such as:

o AWS RDS (PostgreSQL)

o Node.js

o Angular

• Incident and SLA Management

o Proficiency with ITSM platforms (ServiceNow, Jira Service Desk, or BMC Remedy)

o Demonstrated success in maintaining SLAs and reducing downtime.

o Operational Automation

o Experience implementing automation tools for patching, remediation, monitoring, and reporting.

• Security & Compliance

o Working knowledge of security best practices and compliance frameworks such as: SOC 2, CIS v8.1, NIST 800-53r5, ISO 27001, FedRAMP

• Performance Optimization

o Experience with capacity planning, system tuning, and preventive maintenance practices.

• Strong written and verbal communication in U.S. English.

Required Certifications:

• ITIL Foundation or higher

• ISO/IEC 20000 or equivalent ITSM certification

Highly Desired, but not required:

• Vibe Coding / AIOps

o Familiarity with natural language or AI-assisted operations tools (e.g., GitHub Copilot, AIOps platforms)

Background Requirements:

• All candidates must be able to pass a criminal and financial background check.

If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.