Cluster Optometrist - RON 1

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical

retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are

responsible to deliver the best customer experience by leading the example in driving the key business metrics with their

optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards

throughout as per Lenskart norms.

Responsibilities

Area Activities expected to be performed by a Lenskart Cluster Optometrist

Store Visit

● Must visit assigned stores in Lenskart uniform and manage the complete Technical and

Functional part of Lenskart stores.

In Store Duty

● Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch,

Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.

● Must also work as a store optometrist during busy hours, high sale days or to cover

shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry,

merchandise, Instrument calibration, KMT products etc.

● To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and

lead by example

Manpower

● To welcome new talent from market, conduct interview and on board. Initiation Prepare

and conduct meetings with respective AOMs to discuss reviews, performance or

proposals

Training

● For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check,

dispensing, contact lens, troubleshoot, deliver to measure the impact of training on

store performance. Identify and Train the Store staff to help them achieve their goals

Audit ● Periodically audit their eye test and dispensing performance

Team Leader

● Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support

store team

Revenue

● Maximise In-Store Revenue through Optometrists through continuous training, periodic

reviews, increasing number of eye tests done at store and reducing returns

Team Work

● Work as a member of Business Team to accomplish goals and objectives. Participate in

regional, departmental, executive, operational meeting as appropriate

Documentation

● Maintain documentation and Report daily to PS regional manager on store visit

summary

Working Hours

● Same as store shift and as per business needs. Must work on weekends and public

holidays to support store business

Personal attributes & competencies

● Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track

record

● Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements

● Must be ready to travel anywhere in India as per Business requirements

● Passionate about Sales, Retail, Customer service and Training

● Good understanding of market and product analysis

● Must have leadership qualities such as - lead by example, coaching, motivating, great communication and

never give up attitude

● Energy, influence, 10 x think / entrepreneur mind-set etc.