Branch Manager â Hygiene/Sanitation Sector

REQUIREMENTS

Matric certificate (minimum), with relevant tertiary qualification in Business Management, Operations Management, or a related field will be advantageous

PSIRA registration (if in security industry) is an advantage

Valid drivers license and willingness to travel within the region

Minimum 510 years experience in a management role, preferably in the security, cleaning, or facilities management industry

Strong understanding of operational management in service-based industries

Sound financial acumen with experience managing budgets and profitability

Excellent leadership and people management skills

Proven track record in business development and client relationship management

Knowledge of relevant industry regulations (e.g. PSIRA for security)

Excellent communication skills (written and verbal)

Ability to work under pressure and solve complex operational challenges

KEY RESPONSIBILITIES

Branch Operations Management

Oversee day-to-day branch activities to ensure high-quality service delivery.

Implement operational policies and procedures in line with company standards.

Monitor service contracts to ensure compliance with client requirements and SLAs.

Financial Management

Prepare and manage branch budgets, forecasts, and financial reporting.

Drive revenue growth and profitability through effective cost management and business development.

Analyse financial performance and implement corrective measures where necessary.

Client Relationship Management

Develop and maintain strong relationships with existing clients.

Address client concerns promptly and effectively to ensure retention and satisfaction.

Identify and pursue new business opportunities within the region.

Staff Leadership & Development

Lead, mentor, and motivate branch staff across operational and administrative functions.

Ensure adequate staffing levels and compliance with labour laws and company HR policies.

Oversee training and development programs to enhance staff skills and performance.

Compliance & Quality Assurance

Ensure compliance with all relevant legislation, including PSIRA (for security) and health & safety regulations.

Conduct regular audits and inspections to maintain high operational standards.

Implement and maintain ISO and other quality management systems where applicable.

Reporting & Communication

Provide regular reports to senior management on branch performance, risks, and strategic initiatives.

Communicate effectively with internal teams to ensure alignment with company goals.

Salary: R negotiable dependent on experience. Performance-based incentives and benefits.

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