Chat Support Representative

Remote Employee BPO has an outstanding opportunity for you!

Role: Chat Support Representative

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential

Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time

Work Setup: WFO (Office-based)

We are looking for experienced Chat Support Representatives with a strong background in technical

support. The ideal candidates are customer-focused, tech-savvy professionals who are also confident in

handling phone conversations.

Duties and Responsibilities:

Respond to inquiries from potential and current customers, helping them understand the product

or service and make informed decisions.

Review customer accounts to resolve issues such as payment errors or potential security

concerns.

Assist customers in troubleshooting technical issues across a variety of devices, including

smartphones, computers, smart TVs, routers, and more.

Handle requests for cancellations, refunds, or account deletions, while offering solutions to retain

customers when possible.

Provide additional support to customers dealing with complex issues or those who may not be

comfortable with technology.

Call customers when needed to provide clearer guidance, faster resolutions, or more personalized

assistance.

Deliver friendly, empathetic service to every customer, ensuring they feel heard, valued, and

supported.

Use internal tools, guides, and resources to provide accurate information and follow standard

procedures.

Work closely with team members and other departments to ensure smooth and consistent service

operations.

Escalate urgent or complex issues to higher-level support teams when necessary.

Participate in testing early versions of products or features and share constructive feedback to

help improve them.

Maintain customer privacy by protecting personal information and ensuring all conversations are

properly documented for tracking and service improvement.

Qualifications:

Experience in customer support, especially through chat or email

Good communication skills in English, both written and spoken

Comfortable talking to customers over the phone when needed

Familiar with using helpdesk tools and support platforms (LiveChat, Zendesk, HubSpot, Tawk.to

or similar)

Basic knowledge of computers, mobile devices, and common tech platforms (like Windows,

macOS, Android, iOS, etc.)

Able to solve problems and guide customers through simple or complex issues

Friendly, patient, and professional when dealing with all types of customers

Can handle multiple chats or tasks at the same time

Familiar with using tools like helpdesk software, ticketing systems, or knowledge bases

Works well with a team and communicates clearly with others

Open to learning new things and helping improve support processes

Careful with details, especially when handling customer information and support tickets

5,000 Perfect Attendance Bonus

HMO plus 2 Free Dependents

P1,500 Rice Allowance

Night Differential Pay

Free Uniform

Free meals