Customer Service Specialist

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits WHAT WE OFFER

Paid Time Off

Company Gatherings

Recognition & Rewards

Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities WHAT YOU'LL BE DOING

Effectively manage incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Schedule & communicate with technicians to meet customer requirements

Assign work orders based on priority to the available workforce

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications WHAT YOU BRING

Proficiency with ServiceTitan software (required)

Previous experience in the home services industry (required)

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication skills (English/Spanish Bilingualism preferred)

Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated

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