Sr. Store Operations Coordinator

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. As the Sr. Store Operations Coordinator you are a part of this family and critical to our success. The Senior Analyst is a part of our Store Operations team and will play a key role in executing and supporting financing programs and operational initiatives across our retail locations. This role focuses on cross-functional project management and the consistent execution of in-store processes tied to customer financing options, including Private Label Credit Cards (PLCC) and Lease-To-Own (LTO) programs. The ideal candidate will be detail-oriented, highly organized, and comfortable managing multiple initiatives that enhance store operations and the customer experience.

Why you’ll want to join our team:

Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years

Comprehensive medical, dental, and vision benefits & 401K plan

Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

Serve as a project manager for financing program execution and related operational initiatives

Act as a liaison between Store Operations, Finance, IT, and third-party payment providers to ensure smooth daily operations and issue resolution

Coordinate with third-party financing partners to manage relationships and support the development and implementation of tactics that drive financed sales and customer acquisition/retention

Support the development, rollout, and maintenance of store-facing tools, training, and materials for financing programs

Partner with store and field leaders to identify execution challenges and implement scalable solutions

Coordinate logistics and communication for seasonal transitions, promotions, and new financing program launches

Ensure stores have the resources and direction needed to deliver a consistent financing experience for customers

Contribute to process enhancements that simplify operations and improve store associate effectiveness

Participate in performance and program reviews by gathering feedback and helping translate field insights into operational improvements

Qualifications:

Bachelor’s degree in Business, Operations, or a related field

3–5 years of experience in store operations, retail support, or program execution

Strong organizational and project management skills

Excellent verbal and written communication skills

Comfortable working cross-functionally with internal teams and external partners

Proficient in Microsoft Office tools (particularly Word, PowerPoint, and Outlook)

Self-motivated, detail-oriented, and able to manage multiple projects and deadlines

Must be open to traveling to stores once a month - day trips with an occasional overnight