Sales and Coordination Manager

-Opportunity to make a positive impact

-Opportunity within a company with a solid track record of performance

-Fantastic work culture

Our client is one of Maldives’s largest and award-winning inbound Tour Operators (DMC), offering the widest variety of holiday deals anywhere in the Maldives, be it exotic resort hotels, or lavish safaris, excursions of any type or even exclusive Private Island deals.

The Job

As a Sales & Coordination Manager, you will be required to perform the following duties and

undertake the following responsibilities in a professional manner:

Create sales plan according to the company’s goals and objectives

Overseeing lead generation process

Train & develop reservations team

Manage & motivate subordinates to reach targets, help to close bookings

Monitor calculations & communication of the reservations team, provide support.

Ensure all inquiries received by reservations team through any channel (email, social media etc.) are processed efficiently within 12 hours of receipt.

Minimize booking errors of the reservations team and ensure data is entered accurately in the reservation system.

Plan and conduct monthly reviews of KPIs to evaluate the effectiveness of sales strategies and ensure alignment with market changes. Use insights from these reviews to adjust strategies and improve performance.

Manage customer relationships, and ensure accurate data tracking. Leverage these tools to automate processes and improve team efficiency.

Track and measure customer feedback and satisfaction related to inquiries and bookings.

Implement key performance indicators (KPIs) to ensure high levels of customer satisfaction and service quality.

Prepare 40 special offers monthly for marketing purposes.

Track and analyze marketing performance, such as lead generation and conversion rates, to measure the impact of sales efforts.

Collaborate with the marketing team to align sales and marketing strategies for optimal results.

Prepare weekly and monthly reports till 5th of the next month and send them to the Management.

Participate in office meetings.

Other relevant duties as assigned by the Management of the company.

Ideal Candidate

You have at least 2 years experience within a B2B Sales / Account Executive or Sales Operations / Sales Support role, ideally within the Hospitality industry.

You have working knowledge of sales

You are a strong networker & relationship builder

You enjoy finding creative solutions to problems

You are a strong team player who can manage multiple stakeholders

You are willing to undertake 0-30% travel.

Compensation & Benefits

Food Allowance: 1500 MVR

Company shared accommodation and amenities

Work permit in the Maldives

Basic insurance

Corporate Sim card

Arrival and annual vacation return ticket to home country.