Loan Processor

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for Loan Processor to join our team!

Reporting to the Processing Manager, this position will ensure the timely and accurate packaging of all loans originated, preparing the application for submittal to underwriting, and taking the file from pre-approval to closing. The role is responsible for collecting, verifying, and uploading loan information into the Loan Origination System (LOS). The position will prepare loan files for review and analyze loan documentation for accuracy and completeness.

The role partners with loan officers, underwriters, cross-functional teams, and departments to address conditions and resolve discrepancies to meet critical timelines. This position ensures compliance with regulatory requirements, company policies, and investor guidelines to support the successful funding and closing of loans.

What you will do for Constructive Loans:

Review and verify loan application details for accuracy and completeness ensuring compliance with company policies and regulatory requirements

Collect, organize, and analyze supporting documentation including income, asset liability, and credit information

Prepare and submit complete loan files to the underwriting team ensuring all necessary conditions and documentation are provided

Collaborate with internal and external stakeholders to address and obtain additional information required by underwriting

Partner with loan officers and underwriters to address inquiries, and resolve conditions and discrepancies during the loan review process

Monitor the status of loans to ensure processing and closing timelines are met

Provide status reports on each mortgage indicating the process to the loan officers

Establish and maintain accurate records updating files and databases for internal reporting

Send and initiate follow-up requests on verifications to employers, banks, and creditors

Maintain accurate and organized records of loan files in accordance with company and regulatory standards

Adhere to investor guidelines and compliance requirements throughout the loan processing lifecycle

Provide timely updates to borrowers and internal stakeholders regarding the progress of loan applications

Participate in team projects and initiatives to include streamlining processes

Develop domain knowledge of Fay’s business to include an understanding of organizational objectives.

Develop positive working relationships within the team and across the organization

Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training

Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct

Demonstrate behaviors that align with Fay's Values and Operating Principles What you will bring to Constructive Loans:

High School diploma or GED required

2+ years’ experience in loan processing in the mortgage industry

1+ years’ experience in customer service

Proven experience processing business purpose loans preferred

Strong understanding of GFE, TIL, and RESPA rules

Prior experience working in a fast-paced, high-volume work environment preferred

Solid skills and experience in MS Word, Excel, and Outlook

Strong verbal and written communication skills

Strong interpersonal skills

Strong analytical skills

Solid decision-making abilities coupled with sound judgment

Strong time management skills

Ability to prioritize numerous tasks and manage shifting priorities

Client-focused with strong execution skills and results orientation

High level of precision with attention to detail and consistency

Flexible, open to change, ability to learn new things quickly

Ability to work in a collaborative environment and provide guidance for working groups

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.