Executive Assistant

The Executive Assistant performs a wide range of administrative and secretarial responsibilities to support the Vice President/Senior Vice President in a challenging and fast-paced work environment. Perform duties of a highly responsible and confidential nature. Work independently under general guidance. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, complex documents and reports. May oversee and guide the work of others.

Minimum Education

Bachelor's Degree (Required) Or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio (i.e. one year of relevant work experience equals one year of required education)

Minimum Work Experience

4 years Related administrative/clerical experience, preferably in a challenging and fast-paced environment (Required)

Experience should demonstrate proven ability to analyze and interpret data, prepare complex reports, ensure compliance with policies/procedures, track budgets and timelines, coordinate scheduling of large, multi-disciplinary meetings, and organize files and correspondence (Required)

Project coordination experience (Preferred)

Required Skills/Knowledge

Familiarity with organizational and departmental structures, policies and practices

Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people

Ability to interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environment

Proficiency with MS Office and other computer applications as required

Ability to consider multiple variables to determine proper course of action.

Exercise good judgment in handling sensitive and confidential

information and situations.

Functional Accountabilities

Administrative and Secretarial

Responsible for scheduling appointments and arranging meetings, conferences and travel. Ensure the executive’s knowledge of schedule 24 hours in advance. May create meeting agenda, sit in meetings and take minutes.

Organize and maintain files of the executive’s correspondence and records, following up on pending matters with limited direction and providing feedback in a timely manner.

Facilitate and expedite workflow within the executive’s scope of oversight; initiate follow-up action as needed.

Research information requests under some general guidance. Under the instruction of the executive, may compile data elements into reports as needed.

May perform some Office Manager duties; may oversee and guide the workflow of lower level staff; prioritize and coordinate project(s), and follow through on issues in a timely manner.

Communications

Serve as a liaison to other executives, assistants, internal and external customers.

Communicate and/or coordinate the executive’s instructions and desires with various individuals and/or departments/divisions. Furnish and obtain information from others as needed.

Receive and screen calls, correspondence, and/or visitors for the executive; answers routine inquiries and furnishes information to save the executive’s time.

Office Technology

Prepare routine documents (e.g. letters and memos) using Word, Excel or PowerPoint. May prepare complex documents requiring the integration of multiple office technology and software applications.

Utilize various software and/or learn new computer applications to meet unique work needs and improve productivity.

May serve as a resource to others on a variety of subjects including office equipment, software applications, and information processing procedures.

Safety

Speak up when team members appear to exhibit unsafe behavior or performance

Continuously validate and verify information needed for decision making or documentation

Stop in the face of uncertainty and takes time to resolve the situation

Demonstrate accurate, clear and timely verbal and written communication

Actively promote safety for patients, families, visitors and co-workers

Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities

Budgeting and Planning

May assist in the formulation of budget, business planning, and related planning functions.

Help track the overall budget for the executive by monitoring budget reports and reporting expenditures and allocation of funds and resources on a regular and timely basis.

May process invoices, reimbursements and other payments.

Organizational Commitment/Identification

Partner in the mission and upholds the core principles of the organization

Committed to diversity and recognizes value of cultural ethnic differences

Demonstrate personal and professional integrity

Maintain confidentiality at all times

Customer Service

Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

Demonstrate collaborative and respectful behavior

Partner with all team members to achieve goals

Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment

Demonstrate flexibility and willingness to change

Identify opportunities to improve clinical and administrative processes

Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

Use resources efficiently

Search for less costly ways of doing things

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

Teamwork/Communication

Performance Improvement/Problem-solving

Cost Management/Financial Responsibility

Safety