Guest Experience Shift Lead

What you'll bring to the team

Now Hiring: Guest Experience Shift Lead

Location: LEGOLAND® Discovery Center Columbus

Department: Guest Experience

Type: Part-Time / Full-Time Flexible Hours Weekend Availability

Are you a high-energy, people-loving team leader ready to make magic happen for families every day? LEGOLAND® Discovery Center Columbus is on the lookout for a Guest Experience Shift Lead to help deliver unforgettable moments of joy to kids and LEGO® fans of all ages!

Qualifications & Experience

What You’ll Be Doing:

As a Guest Experience Shift Lead, you’ll play a key role in bringing smiles to our guests’ faces and supporting our frontline team in creating the ultimate LEGO adventure. Your main mission: lead, inspire, and keep the FUN going every shift!

Lead the guest experience team during shifts – be the Supervisor on Duty!

Jump in and assist with host positions as needed (teamwork makes the dream work!)

Empower team members to deliver WOW-worthy customer service

Manage guest flow and queues with safety, efficiency, and a splash of LEGO magic

Respond to guest concerns and help turn tricky moments into positive ones

Support training and coach new team members to become Guest Experience superstars

Assist with documentation, audits, and special projects

Collaborate across departments to keep operations smooth and guest-focused

What We’re Looking For:

A people-first mindset and a passion for delivering top-tier service

At least 6 months experience in customer service, attractions, or entertainment

A natural motivator with leadership skills and a "let’s do this" attitude

Strong communicator who can adapt to any guest or teammate

Someone who thrives in a fast-paced, high-energy environment

Fun, outgoing, and loves to create joyful experiences for families

Bonus Skills (Not Required But Awesome!):

High School diploma or GED

Experience in family entertainment or attractions

Knowledge of basic office software, phones, and communication tools

Strong organizational and documentation skills

Requirements:

Flexible schedule – including weekends & holidays

May include some local travel

Must be able to stand, move, and interact with guests throughout the day

Able to lift up to 50 lbs (with or without accommodation)

Commitment to health, safety, and having fun in every situation!

Why You’ll Love Working Here:

At LEGOLAND® Discovery Center, we believe play is powerful! Whether it’s helping a child build their first LEGO tower or supporting a team member's growth, every shift is an opportunity to make magic happen. You’ll be part of a collaborative, energetic team that values creativity, kindness, and FUN!

Ready to Lead the Fun?

Benefits

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work!

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

From USD $14.13/Hr.

Submit a Referral (

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-OH-Columbus, OH

Job ID 2025-9112

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Columbus