Crew Member

Job Summary

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities

Team Environment

• Communicate appropriately with team members, treating others fairly and with respect.

• Communicate any concern relative to completing any job assignment to the store manager.

• Respond positively to feedback and direction given.

• Hold themselves accountable for their responsibilities on their shift.

• Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

• Hold guests as the highest priority and ensure each guest is highly satisfied with his/her experience.

• Respond to specific guest needs and resolve problems with a sense of urgency.

• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.

• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.

• Complete all required training and support the training of other team members.

• Effectively execute restaurant standards and marketing initiatives.

• Prepare all products following appropriate recipes and procedures.

• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.

• Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Must be able to fluently speak/read English

• Capable of counting money and making change

• Able to operate restaurant equipment (minimum age requirements may apply) Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

• Passion for Results – set compelling targets and deliver on commitments.