Senior Customer Assistance Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

9700 West Stockton Blvd in Elk Grove CA.

This is a full time position that pays $19.00 / hour

We offer:

Employee discount

Retirement savings plan

Training and development

This would be a 40 hour work week. Weekends are manadatory for this position. The branch hours are from 7:30am until 6pm Monday through Friday, Saturday and Sundays, 9am until 12pm. The shifts are as follows

Thursday 9:00am until 6:00pm

Friday 8:00am until 6:00pm

Saturday 8:00am until 2:00pm

Sunday 8:00am until 2:00pm

Monday 7:00am until 4:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check-ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old

Must have at least 2 years prior customer service experience in a retail environment

Must have recent and relevant customer service experinece in the last 2 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must not have interviewed with Enterprise Mobility brands in the last 12 months.

Must be available to work weekends.

Regular Full-Time