Hotel Night Auditor

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values. Responsibilities: • Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction. • Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction. • Assist with reservations via phone, email, or in person, including group bookings. • Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression. • Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort. Qualifications: • Proven customer service experience with a strong guest-focused mentality • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint • Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Hospitality experience preferred but not required—applicants at all experience levels are welcome. Compensation: $15 - $16 hourly

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