Operations Manager

The Operations Manager will be responsible for ensuring consistent delivery of high-quality food and service, implementing company standards, optimizing operational processes, and driving profitability across all locations. Key Responsibilities:

Oversee and manage daily restaurant operations across multiple branches or a flagship store

Ensure compliance with food safety, sanitation, and hygiene standards (e.g. HACCP, DOH guidelines)

Implement and maintain company operational procedures, policies, and service standards

Monitor sales, food cost, labor, and inventory control to ensure financial targets are met

Develop and execute improvement plans to boost service quality and customer satisfaction

Recruit, train, and mentor store managers and key staff members

Conduct regular audits and performance evaluations of restaurant branches

Collaborate with the marketing and supply chain teams to support promotions and product launches

Resolve operational issues, customer complaints, and staffing concerns in a timely manner

Prepare operational reports and present updates to upper management Qualifications: - Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or any related field at least 5 years minimum Managerial Experience

Strong leadership and people management skills

Excellent understanding of restaurant procedures, food safety standards, and customer service principles

Solid experience with budgeting, scheduling, and P&L management

Ability to lead cross-functional teams and manage multiple locations

Strong problem-solving, communication, and decision-making skills

Proficiency in MS Office and POS systems

Flexible with work schedule and willing to travel or be assigned in different branches

Job Type: Full-time