Administrative Associate (Legal)

Williams Lea is the global provider of skilled business-critical support services to financial, legal, and professional services firms. We connect people, processes, and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships, and a talented team. Our 6,000 worldwide employees work onsite at clients’ locations and onshore/offshore at Williams Lea operations centers providing unrivaled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

Williams Lea is hiring for a Hybrid Administrative Associate (Legal) to work Monday to Friday 900 Am to 6:00 pm Eastern Time!

Pay: $20.00 hourly

Benefits:

Medical

Dental

Vision

401k

PTO

Life Insurance

Prescription Drug Plan

Flexible Spending Account

Domestic Partner Benefits

Commuter Benefits

The Administrative Associate is a member of the Williams Lea team delivering exceptional administrative support and customer service to our legal client locations.

Essential Functions:

Monitors multiple email inboxes to complete daily tasks

Uploads, renames and organizes immigration legal documents

Organizes and maintains digital files and folders for both internal and external clients

Conducts in-depth research of documents as needed

Maintains and inputs information on various data storage sites

Prepares and circulates multiple daily reminder emails and reports

Gathers reporting statistics directly related to client billing and firm’s filing.

Prepares and submits invoices for multiple vendors

Performs data entry with high level of accuracy

Works under time constraints to meet deadlines

Performs quality check on own and other’s work product for high level of accuracy

Reports any errors in documents

Handles sensitive and personal information with high level of integrity

Communicates directly and effectively and respectfully with co-workers, firm, and firm’s clients and associates.

Uses job tracking software to log in and out of all tasks for internal tracking purposes

Performs quality assurance check of specific tasks of attorney’s/paralegals.

Other duties as requested by the client and management

Qualifications:

Specific Technical Skills:

Must be proficient in MS Office, including Outlook, Word, Excel and PDF creating and editing.

Performance Traits:

Proven customer service skills, preferably in a professional services enviornment, required in order to create, maintain and enhance client and firm’s relationships

Excellent organizational skills and ability to manage multiple assignments simultaneously.

Exceptional communication skills (written and verbal), communicating directly with clients, attorneys at firm, and management.

Knowledge of proper grammar, spelling, and language usage, as well as professional business correspondence formatting.

Able to make independent decisions that conform to business needs and policy.

Able to maintain confidentiality of sensitive materials/documents and a strong attention to detail.

Able to troubleshoot tasks or concerns on own; understands when to escalate a problem to a supervisory level

Provides solutions to client’s concerns and anticipates clients needs to provide high level of data integrity

Able to maintain professional composure when working with immediate deadlines

Able to work both independently and collaboratively as part of a team

Able to work in a fast-paced environment and works well under pressure.

Able to prioritize work to balance multiple projects and deadlines.

Highly professional approach to responding to requests and demonstrated ability to provide quality customer service to attorneys.

Follow Standard Operation procedures outlined by client for data integrity and daily tasks.

Demonstrated self-starter with the desire to show ownership and commitment to the job.

Energetic and positive personality, willing to go above and beyond to meet client expectations

Education/Training/Certifications:

Associate degree, preferred

Minimum Years of Experience Required:

One to Three years of similar work experience in a professional services firm. (Banking, legal, human resources, academic, or corporate office environments preferred)

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

R251002072