Desktop Support Analyst

Job Description

This is a contract to hire position. Needs a solid support professional with strong customer-facing skills. 1 day working remote. Onsite support, HW/ SW/ Applications, MAC and PC, O365, strong troubleshooting skills, printing issues, hands on/ phone/ remote administration

Technical Skills:

Operating Systems: Proficiency in Windows 10/11

MAC/PC troubleshooting

Hardware Support: Diagnosing and replacing components

Software Installation & Troubleshooting: Microsoft Office Suite, collaboration tools (e.g., Teams, Zoom)

Networking Basics: Understanding of TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting.

Active Directory: User account management, password resets, group policy basics.

Mobile Device Support: iOS device setup and troubleshooting (MDM experience is a plus).

The candidate should have moderate knowledge and understanding of the below technologies which include but not limited to

Mac, Windows, IOS, and Android operating systems

Microsoft Office 365 administration console, web apps, and local office suite

Microsoft Active Directory

Microsoft Intune, KACE, JAMF, Bomgar, and or other endpoint/remote management solutions

Unified Communication tools (Bluejeans, ZOOM, etc.)

Windows Server, Azure AD, AWS, and or other cloud-hosted solutions

Certifications (Preferred but not required)

CompTIA A+

Microsoft Certified

Experience Requirements

3–5 years in a desktop support or help desk role.Company Description

The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”