Traffic Operations Center (TOC) Computer Operator

Job Description

Traffic Operations Center Computer Operator Job Description

Metaforá Consulting, Inc. is seeking a Control Room Traffic Monitoring Operator for the Colonial Heights area in the client’s Traffic Operations Center to start in late August 2025. This role is inside the client's office, "operating" a workstation for your 8-hour shift using several software applications that you will be trained on that manage traffic operations. There is one position open for the 2pm to 10pm shift (40 hours per week) and will be a direct report to the TOC Shift Supervisor and the Project Management Team with direct communications with floor staff. This is a non-exempt (overtime paid at time and a half) position with starting pay of $19.00 per hour (non-negotiable). On-the-Job training is paid at the starting rate of $19 per hour and occurs from 7/8am to 3:30/4pm Monday through Friday.

The responsibilities of this position include, but are not limited to:

Utilization of various Intelligent Transportation Systems (ITS) equipment, such as Closed-Circuit Television (CCTV), Dynamic Message Signs (DMS), and Highway Advisory Radio (HAR) systems

Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs

Dispatch of maintenance and SSP personnel

Multi-agency and public communications via various channels

Verification and monitoring of unplanned incidents, construction, special events and any other issue impacting traffic flow and/or motorist safety

Completion of operational checklists as applicable

Review and posting traveler information via DMS and/or media outlets

Adherence to training protocols and obtain and maintain up to date certifications as per policy

Provide real-time status of on-going control room activities

Maintain work orders for ITS equipment and log status updates

Attend training and staffing meetings as requested

Other ad-hoc initiatives as assigned by the Project Management Team

Works under direct supervision performing routine and repetitive duties

On-the-job training is received in an area of technical specialty

Monitor the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices

Act like an emergency dispatcher within a call center environment dispatching Safety Service Patrol via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses

Other duties as assigned

Qualifications

MINIMUM REQUIREMENTS:

High School Diploma or GED equivalent

Be a minimum of 18 years of age

Good interpersonal skills

Proficient at typing

Strong, accurate data entry skills and grammar

Ability to communicate clearly both in writing and verbally

Attendance and on-time policy is strict

Basic skill proficiency in the use of Windows based applications including Outlook, Internet Explorer, Word, and Excel

Ability to work in a team environment under stressful conditions

Must be able to work in a Control Room work environment

Ability to perform effectively in a fast-paced environment requiring high level of multi-tasking

Ability to synthesize information from multiple, diverse, and simultaneous inputs

Ability to work calmly and accurately under intense pressure

Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance. Schedules may vary.

Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check (CHRC)

Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process

Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies

Constantly operate a computer and other monitoring and communication equipment

PREFERRED QUALIFICATIONS:

Knowledge of two-way communication systems; radio and telecommunications experience

Geographic familiarity with regional freeway systems and arterial roads

TOC operator certifications for levels 1 and 2 preferred

Knowledge of incident management response techniques and municipality and area traffic management organizations

Emergency Operations Center knowledge and/or experience

Additional Information:

This job includes on-the-job training developed to certify staff for the TOC Operator role. At the end of training, you will take a certification exam. Every TOC Operator is required to pass a certification exam initially and every twelve months with a minimum score of 90% and approval from their team Regional Manager.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Relocation Benefits are not available for this position.

All your information will be kept confidential according to EEO guidelines.

With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be in the transportation field! Metaforá provides a benefits program to meet the diverse needs of our employees and their families.

Metaforá provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Company Description

Metaforá means Transportation. Metaforá Consulting, Inc. is a professional transportation engineering and ITS consulting firm. Metaforá is committed to growth and innovation in ITS, traffic engineering, and consulting. We strive to collaborate on projects in these fields by providing an efficient, high-value, communicative, and integrated approach.

Full-time