Fraud Unit Analyst/Investigator

Job Description

Job Summary:

As a Fraud Analyst / Investigator, you will play a crucial role in protecting the credit union and its members from fraudulent activities. You will monitor transactions, investigate suspicious activity, and take proactive measures to mitigate fraud risks. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with members and internal teams.

The Fraud Unit Analyst is responsible for monitoring and analyzing fraud related data in the interest of fraud prevention and deterrent, and in the furtherance of the successful investigation of fraud cases.

Essential Duties and Responsibilities:

Fraud Detection & Prevention: Monitor member transactions and account activity to identify potential fraud, including unauthorized transactions, account takeovers, and identity theft.

Investigation & Analysis: Conduct thorough investigations into suspicious transactions, leveraging fraud detection tools and member interaction to assess risk.

Member Communication: Contact members to verify transactions, provide fraud education, and assist in resolving fraud-related issues.

Case Management: Document fraud cases, track trends, and report findings to management and law enforcement as needed.

Chargeback & Dispute Handling: Process and manage fraud-related chargebacks and disputes, ensuring compliance with regulatory requirements and credit union policies.

Collaboration: Will work closely with internal departments such as Risk Management, Compliance, Deposit Ops, and Information Technology to implement fraud mitigation strategies.

Regulatory Compliance: Ensure adherence to all relevant laws, regulations, and industry best practices related to fraud prevention and financial crimes.

Training & Awareness: Stay up to date on fraud trends and assist in educating employees and members about fraud prevention techniques.

Dispositioning red flags with new and existing accounts identified as high risk in the early warning systems.

Assigning account restriction based on fraud activities as directed

Placing notes and alert to accounts related to fraud

Posts fraud credits / debits to accounts related to fraud disputes / claims

Participates in available credit union self-development education programs and required compliance courses through self-study, online University, and the credit union's training department

Supports the credit union's goals by contributing to the success of the credit union's business objectives

Adheres to the FHCU Service Standards as established

Qualification Requirements

Educational/Training Requirement:

High school diploma required

Associate's degree preferred.

Experience:

1-3 years or more of experience in back office or front line banking preferred

Experience in Fraud Prevention

Experience as an analyst or as an investigator

Experience in investigating financial crimes preferred

Experience with DNA core system preferred

Licenses/Certifications:

Must possess a valid Driver's License.

Knowledge, Skills, and Abilities:

Knowledge of credit union terminology and compliance best practices

Strong analytical and problem solving skills

Excellent communication skills, both verbal and written.

Ability to work independently in a fast-paced environment and handle multiple cases simultaneously.

Proficiency in fraud detection software and banking systems is a plus.

Proficient with Microsoft Office Suite

Maintains confidentiality with sensitive information at all times

Ability to learn credit union software programs and online systems used in the furtherance of this job.

Salary: The base pay for this position is $25/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).

Benefits:

We offer a range of benefits and perks based on eligibility. These benefits include:

Health, Dental, and Vision Insurance

Company Paid Short Term (STD) & Long Term Disability (LTD)

Company Paid Employee Basic Term Life Insurance

Voluntary Term Life Insurance for Spouse & Child(ren)

Critical Illness, Accident, and Hospital Indemnity Insurance

Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses

Tuition Reimbursement

Employee Discount on Loans, Travel, Tickets, and More!

401k Match of up to 5% + A Free Annual Retirement Planning Session

11 Paid Company Holidays

Up to 8 paid hours for community volunteerism

Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!

Physical Requirements:

The physical demands require a person to remain seated for up to eight (8) hours per day and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation please contact Human Resources at ext. 5104 or via email to .

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled

Full-time