Compensation Type: Hourly
Compensation: $23.14
Job SummaryThe Instructional Services Specialist reports to the Supervisor or other Department Administrator of Instructional Services and provides support for the Instructional Services functions including virtual, in-person, and accommodated testing, and the Faculty Assistance Center. This position administers and proctors academic exams, including Make-ups and Proficiency tests, and HESI and Certiport vendor exams utilizing the Testing Center Exam Management/Appointment system; assists with course copy functions in collaboration with the FAC when operationally needed. In addition, an Instructional Services Specialist must be comfortable proctoring exam sessions virtually as well as “Live” or in-person, and able to work at multiple Testing Center locations.
ESSENTIAL JOB FUNCTIONS
Service Delivery
Provides professional test proctoring services and accessible technology support for students both in-person and in the virtual environment. Administers and monitors academic, placement, and specialized tests within the guidelines provided by instructors and external certification providers, to include the stopping of exams when academic misconduct is suspected. Follows standard testing protocol by ensuring assessment integrity, distributing appropriate support materials, assisting students with accommodations, troubleshooting technology and Blackboard errors in accordance with college policies and procedures.
Adheres to the established process for the proctoring of Virtual Testing sessions: utilizing the LMS - Blackboard, the review of practice tests and course exams, the utilization and completion of various virtual proctoring forms, adherence to review deadlines, and the uploading of proctor review documents in assigned Blackboard course sections.
Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment. Conforms to the proper etiquette for interacting with individuals with a disability. Answers student, faculty, adjunct, and staff inquiries and make referrals to other campus resources as appropriate.
Clerical
Tabulates and reports to Instructional Services leadership, on virtual testing practice test completions/passes/retakes for assigned courses. Completes a standard Practice Test Rubric for student feedback and Program designed Proctor Review forms for faculty communication of proctor results. Records any incidents of academic misconduct in the Testing Center via an incident report in RegisterBlast or through the Virtual Testing Maxient System. Writes necessary incident reports and obtains proper signatures as required. Submits incident reports to vendors and documents any testing/accessibility issues, reporting these issues to leadership as needed/directed. Utilizes the Maxient system to make student coaching referrals as well as to request second reviews of Virtual Testing exam sessions.
Logs completed exams on the appropriate form or print out and returns exams to instructors, following the established policy.
Reports technology issues with assistive technology software or hardware, RegisterBlast, or any of the testing systems utilized in the Testing Center or for Virtual Testing to the Instructional Services Leadership team.
Assists with Course Copy or other Faculty Assistance Center functions when operationally needed.
Professional Development, Standards & Credentials
Contributes to Department and Instructional Services staff meetings and attends scheduled training sessions. Stays current on virtual testing procedures, ADA accommodated testing procedures National College Testing Association (NCTA) standards, alternate media/assistive technology updates, and academic testing related trends. Attends professional development trainings/workshops.
Obtains proficiency using various software programs, Blackboard or LMS, Exam Management System, and other tools utilized day-to-day to perform the duties of this position.
Ensures a safe and supportive learning environment by complying with Instructional Services’ Testing procedures, Columbus State’s Academic and Student Code of Conduct policies, National College Testing Association standards, and the college’s security procedures.
Culture of Respect
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
*Regular, predictable, and punctual attendance is required.
Other duties as required
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
High School Diploma/GED.
Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State.
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
*An appropriate combination of education, training, coursework, and experience may qualify a candidate.
Compensation: $23.14
CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.
Full Time/Part Time:Part time
Union (If Applicable):
Scheduled Hours:20
Additional Information
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