Community Specialist, Channel Retail

In this role, you will: - Represent Apple within multiple partner stores and help customers develop relationships with our brand. - Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store. - Provide an amazing customer experience by showcasing our products, accessories, and services. - Proactively seek opportunities to expand awareness for new and existing customers. - Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey. - Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards. - Align with your leader on weekly partner visits. - Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution. - Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform. - Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Typically requires a minimum of 1-2 years of related experience

Passion for helping customers and partners understand how Apple technology can enrich lives

Curiosity for continuous learning and eagerness to share knowledge with others

Outstanding customer focus

Excellent communication skills

Ability to educate, inspire, and influence others

Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

High level of integrity, trust, and accountability

Strong self motivation and ability to work independently in a fast-paced, constantly changing environment

Effective time management including ability to multitask, organize, and prioritize tasks

Ambition for driving sales results and recommending Apple solutions is desirable

Background in direct sales or solution-based selling is a plus