Data Entry - Box Office

Job Description

Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our guest service agents are a part of each attraction, and we want you to join our team so together we can "Greatly Exceed Expectations"!

We are seeking someone to assist with Data Entry in our box office department.

Availability Needed: 10am to 8pm

Pay: $15 per hour

This is an on-site position.

Essential duties and responsibilities:

Data Entry

Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.

Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.

Maintain and display a working knowledge of the theaters and attractions.

Resolve mistakes, errors, and issues related to bookings and or reservations.

Distribute tickets accordingly to guests as they arrive at show time.

Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.

Guest service agents handle a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.

Qualification Requirements:

At least 18 years of age.

Computer skills.

Education requirements include a high school diploma / GED or an equivalent combination of education and experience.

Physical Demands:

Continuous and occasional standing and walking on level ground as well as up and down steps.

Continuous hearing and oral communication at a conversational level and at a high acuity level.

Continuous work with computers and ticketing systems.

Frequently exposed to changes in temperature and humidity.

Full-time