Software Engineer III, ServiceNow

Description

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within Employee Platforms Workforce Technology, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems

Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems

Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development

Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems

Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

Contributes to software engineering communities of practice and events that explore new and emerging technologies

Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change

Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on Software Engineering concepts and 3+ years applied experience

Experience using ServiceNow platform, with demonstrated expertise in at least 2 ServiceNow modules either HR Service Delivery or ITSM

Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).

Experience working on system integrations between ServiceNow and other applications using REST API.

Strong analysis, problem-solving, and decision-making skills

Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.

Ability to mentor junior developers, fostering a collaborative and innovative team environment.

Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

HR Service Delivery, ITSM or Workplace Services experience

Service portal experience

ServiceNow Certifications