Superintendent

Job Description

Job Title: Residential Superintendent

Department: Production

Business Unit: Manuel Builders – Custom Division

Markets: Lake Charles

Reports to: Construction Manager

General Summary: Manage subcontractors to deliver homes of the highest possible quality, on schedule, within budget, per specification and with highest possible customer service and satisfaction.

KPIs (Key Performance Indicators):

Budget – completing the home within budget

Scheduling – completing the home within expected time

Customer Satisfaction – customer satisfaction of greater than 85% (via GuildQuality surveys)

Processes/Effectiveness – follow all processes and procedures during construction and interactions

Budget

Deliver homes on budget or under budget

Monitor job budget throughout construction including updating costs through VPOs

Approve vendor invoices of trade partners

Consult with leaders, architects and owners on design issues and change orders

Scheduling

Deliver homes on schedule or ahead of schedule

Update job progress using the scheduling software

Schedule and complete walk throughs within one week and obtain customer approval

Inspect all phases and supplies through construction schedule

Motivate, coordinate, direct and schedule subcontractors and suppliers to achieve the level of quality and top performance required to meet company objectives

Customer Satisfaction

Actively develop a healthy customer-builder relationship

Regularly update customers on home progress and set expectations

In customer interactions, display awareness of construction detail to ensure delivery of homes that meet customer expectations

Work in cooperative ways with customers or realtors, solving, anticipating and preventing problems

Processes/Effectiveness

Learn and follow checklists for inspections, quality control and standard operating procedures

Maintain a clean site with adequate and professionally represented “on site” construction facilities

Comply with all governmental regulations related to the construction of homes within a respective jurisdiction

Build high quality homes through the management of and relationships with trade partners that are compelled to comply with contracts for service

Basic Qualifications

High school education or equivalent

3-5 years construction or residential building experience, preferably new home construction

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Technical knowledge and skills

Stays up to date on the basic concepts and methods used by trade partners including plumbing, electrical, and HVAC

Is knowledgeable of all governmental regulations related to the development of land or construction of homes within a respective jurisdiction

General assessment skills

Offers suggestions and/or ideas for change in a respectful and knowledgeable manner

Exudes honesty and integrity within a professional image

Demeanor is steady and consistent

Presents Manuel Builders in best possible light

Obtains and passes on relevant information to others who should know

Excellent written and verbal communication skills

Must be professional and polished in appearance and speech

Work environment and schedule:

Normal business hours: Monday - Thursday (7 am – 5 pm); Friday (7 am – 12 pm)

Periodic night and weekend work may be necessary

Serves all markets in the Company

Full-time