Data Center Customer Operations III - Ashburn, VA

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations.

Servers, cables, fiber, oh my! If you like to 'rack and stack' this job could be for you.

Responsibilities:

Racks and stacks customer equipment

Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

Installs circuits requiring sophisticated fiber terminations

Resolves work priorities from a ticketing queue and ensures adherence to all contributing times

Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed

Works with customers to troubleshoot issues

Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects

Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)

Maintains detailed written records of all work activity

Designs and leads cage/infrastructure modification projects

Completes all assigned training in a timely manner

Supports customer happiness through timely and detailed order execution

Additional Qualifications/Responsibilities

Qualifications

High School Diploma

A natural curiosity and strong troubleshooting skills

Experience working in a critical facility where failure is not an option.

Strong system level mechanical or electrical proficiency

You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation

24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc.

The United States targeted pay range for this position in the following location is / locations are:

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $58,000 to $88,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.