House Manager (Rooms Division) - Soho House Istanbul

We are looking for "House Manager (Rooms Division)" with the qualifications below:

Minimum 5 years of experience in Rooms Division or Front Office in the hospitality industry

Bachelor degree in related departments

Spoken and written fluency in English and in Turkish

Strong leadership skills with the ability to motivate and manage a team

Good knowledge of all Hotel Departments

Comfortable using hotel systems such as Opera and Salesforce

Understanding of budgeting and financial reporting

Guest-focused and solution-oriented approach

Able to work in a fast-paced environment and manage multiple tasks

JOB DESCRIPTION

Promote Soho House and its concept, whilst achieving the highest member and guest satisfaction

Provide direct leadership and support to employees

Lead by example, setting an energetic pace and standards within the teams

Set up all operating systems i.e. Opera, Sales Force and Reservations system, monitor the market for systems that can improve efficiency

Review and assess budget with the GM and HFA on regular basis

Responsible for establishing systems, policies and procedures for all departments with continuous review and assessment

Involved in marketing activities, actively promoting

Creates an operating environment across Rooms Division that assures consistent guest satisfaction

Monitors the performance of the Rooms Division through verification and analysis of guest/member satisfaction and financial reports. Initiates corrective action.

Setting up reservations department and overseeing the efficiencies and consistency of the department

Carries out preventive maintenance programs to protect the physical assets of the hotel

Ensure employee compliance with company standards and policies and external regulations

Ensure working hours are logged (daily/weekly) for accurate payroll purposes for all departments you are responsible for

Train and develop the team to deliver to Soho standards and exceed customer’s expectations

Provide analysis of P&L on a weekly basis to GM & HFA

Housekeeping and Front Office Departments will report directly to this position