Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields

Bicycle Shop experience prefered

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skillsCompany Description

At Tektro USA, we are the North American office of Tektro Technology Corporation, a global leader in bicycle brake systems. Founded in 1986, Tektro is known for its dedication to precision engineering, high-quality manufacturing, and a deep passion for cycling. Our brake systems are trusted by riders around the world—from casual commuters to elite athletes—because of their performance, reliability, and innovation.

Based in Ogden, Utah, Tektro USA supports the brand’s presence across the U.S., Canada, and Latin America. We work closely with OEM partners, distributors, retailers, athletes, and media to build lasting relationships and bring world-class products to market. Our team is small but passionate, blending a deep love of bikes with a commitment to professional excellence. Whether it’s road, mountain, gravel, or e-bike—Tektro and our high-performance TRP brand are helping shape the future of cycling.

Join us and be part of a fast-paced, creative environment where your work directly impacts the cycling community and product innovation.

Full-time