Credit & Collections Specialist

Job Description

You will be responsible for locating and notifying customers by mail or telephone to solicit payment. Duties include receiving payment and posting the amount to the customer's account; initiating service disconnection; and keeping records of collection and status of accounts.

Responsibilities:

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or email to solicit payment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts. •Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Receive payments and post amounts paid to customer accounts.

Advise customers of necessary actions and strategies for debt repayment.

Work with member of other internal departments, such as Sales Admin, Accounting, and Sales to service customers.

Use various resources to review clients for credit worthiness.

Job Qualifications:

Competency Statement(s)

Accuracy - Ability to perform work accurately and thoroughly.

Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.

Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Tactful - Ability to show consideration for and maintain good relations with others.

Tenacious - Ability to hold steadfast and complete a goal.

Tolerance - Ability to work successfully with a variety of people without making judgments.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience in billing and collection procedures, in a business to business environment.

Computer Skills: Technical skills required including use of Microsoft Suite products and the ability to quickly learn new software tools (Excel, Word, Document Imaging).Company Description

Since 1983, we have been helping companies like yours with the most accurate and timely project and plant spending intelligence, based on the highest quality-assurance standards in the industry.

We provide value for you by reducing the time it takes you to qualify project opportunities.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To build a diverse workforce, Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Equal Opportunity Employer M/F/D/V.

Full-time