General Manager-Bentonville

Job Description

The General Manager is directly responsible for managing day-to-day operations of a Wright’s Barbecue store. Duties to include the selection, development, and performance management of all employees and managers. In addition, the General Manager will oversee inventory, ordering of food and supplies, maximizing profitability, and ensuring all guests are satisfied with their dining experience.

Major Responsibilities and Activities:

Oversee and manage all areas of the store operations and make final decisions on matters of importance

Be go to person for all things Toast/POS related

Lead and coach all Assistant Managers to ensure their growth personally and professionally

Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.

Assist with opening/closing duties as needed.

Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or team member is injured.

Investigate and resolve complaints concerning food quality and service

Ensure that proper security procedures are in place to protect employees, guests, and company assets

Works with leadership on achievement of food costs, labor costs, operating expenses, sales, and profitability goals.

Responsible for ensuring all financial and personnel/payroll related administrative duties are completed accurately and on time in accordance with company policies and procedures.

Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs

Responsible for ensuring consistent high quality of food preparation and service

Maintains a professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.

Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste.

Ensures positive guest service in all areas. Responds to complaints taking any and all appropriate actions to turn dissatisfied guests into return guests.

Responsible for full compliance of all HR policies and procedures for store employees.

Conducts orientation, oversees training of new employees and develops by providing ongoing feedback, establishing performance expectations and conducting performance reviews.

Maintains an accurate and up-to-date plan of restaurant staffing needs. Prepares all manager schedules one month in advance.

Provides strong presence in local community and high level of community involvement by restaurant and personnel, always upholding the image of Wright’s Barbecue.

Full-time