Office Administrator

Greet and check in all patients and visitors with a friendly and professional approach

Answer incoming calls, route them to the appropriate team, and document messages precisely

Verify insurance details and collect all required forms and identification from patients

Schedule and reconfirm appointments for equipment pick-ups, fittings, or patient consultations

Manage incoming referrals and coordinate communications with insurance companies and providers

Maintain accurate patient records in accordance with HIPAA and internal office policies

Handle clerical duties such as scanning, faxing, and organizing patient documents

Track medical equipment orders, assist with coordinating deliveries, and monitor inventory levels

Process patient payments and issue proper receipts and billing documentation

Provide support to the billing team with data entry and insurance claim follow-up

Keep the front desk area clean, organized, and fully stocked during business hours