Welcome and register all patients and guests with a friendly, respectful demeanor
Answer and route incoming calls efficiently, ensuring accurate message-taking
Confirm insurance eligibility and gather all necessary forms and patient details
Schedule, update, and verify appointments for consultations, fittings, or equipment pick-ups
Manage referrals and coordinate communication with doctors and insurance contacts
Ensure patient files are current and meet HIPAA requirements and clinic protocols
Perform general office tasks including scanning, faxing, and filing with attention to detail
Oversee supply levels, track equipment shipments, and assist with delivery coordination
Collect and record patient payments, issuing receipts and maintaining accurate logs
Assist billing staff by supporting data entry tasks and insurance claim follow-ups
Keep the reception area organized, well-supplied, and welcoming throughout the day