Front Office Coordinator

Welcome and register all patients and guests with a friendly, respectful demeanor

Answer and route incoming calls efficiently, ensuring accurate message-taking

Confirm insurance eligibility and gather all necessary forms and patient details

Schedule, update, and verify appointments for consultations, fittings, or equipment pick-ups

Manage referrals and coordinate communication with doctors and insurance contacts

Ensure patient files are current and meet HIPAA requirements and clinic protocols

Perform general office tasks including scanning, faxing, and filing with attention to detail

Oversee supply levels, track equipment shipments, and assist with delivery coordination

Collect and record patient payments, issuing receipts and maintaining accurate logs

Assist billing staff by supporting data entry tasks and insurance claim follow-ups

Keep the reception area organized, well-supplied, and welcoming throughout the day