Front Office Coordinator

Greet and assist patients and visitors with a friendly, professional presence at check-in

Manage incoming calls by directing them appropriately and logging messages with care

Confirm insurance benefits and collect all required forms, ID, and documentation

Coordinate, modify, and reconfirm patient appointments for fittings, pick-ups, and consultations

Process referrals and liaise with insurance companies and referring providers

Maintain up-to-date patient records in compliance with HIPAA and internal procedures

Handle administrative tasks such as organizing, scanning, and faxing documents accurately

Track and follow up on equipment orders, support delivery coordination, and oversee inventory needs

Collect patient payments, issue receipts, and ensure proper documentation is recorded

Provide support to the billing department with insurance follow-ups, claims tracking, and data entry

Keep the reception area clean, inviting, and stocked to ensure smooth front office operations