Front Desk Associate

Greet patients and visitors with warmth and professionalism upon arrival

Answer phone calls promptly, transfer them as needed, and document all messages clearly

Validate insurance information and collect all necessary paperwork and identification

Organize and confirm appointments for equipment fittings, consultations, and pick-ups

Handle referral entries and maintain communication with providers and insurance representatives

Keep patient records current and secure in alignment with HIPAA and office policies

Perform daily clerical functions including accurate scanning, faxing, and document filing

Monitor medical supply levels, track orders, and coordinate delivery logistics

Process and log patient payments, ensuring accurate receipt and billing records are issued

Assist billing personnel with insurance claims, follow-up tasks, and data input

Maintain a tidy, professional, and well-stocked reception area throughout operating hours