Office Receptionist

Professionally welcome and check in all patients and guests with a positive and respectful attitude

Handle all incoming phone calls by routing them correctly and recording detailed, accurate messages

Confirm insurance coverage and gather required documentation, forms, and patient identification

Arrange, update, and verify appointments for equipment pick-ups, consultations, or fittings

Process referrals and maintain clear communication between providers and insurance agencies

Accurately maintain patient records while following HIPAA regulations and office guidelines

Carry out daily administrative tasks including document scanning, faxing, and filing

Oversee DME order tracking, assist with coordinating deliveries, and help manage inventory supplies

Collect and document patient payments, providing correct receipts and financial logs

Support the billing department through insurance follow-up, claim updates, and entry of data

Keep the front desk and lobby areas clean, orderly, and fully stocked throughout the shift