Front Desk Associate

Greet and check in patients and visitors with a courteous and welcoming approach

Handle incoming phone calls, direct them to the right personnel, and record detailed messages

Verify insurance information and collect required documentation and patient identification

Manage appointment scheduling, rescheduling, and confirmations for fittings, pick-ups, or consultations

Process incoming referrals and facilitate coordination between providers and insurance reps

Ensure patient records are updated and maintained in strict adherence to HIPAA and company standards

Perform general administrative duties, including document scanning, faxing, and file organization

Track inventory levels, oversee equipment orders, and arrange delivery or pickup logistics

Accept and log patient payments, issuing receipts and maintaining transaction records

Assist billing team with insurance claims, data entry, and documentation follow-ups

Keep the reception area neat, stocked, and running smoothly throughout the day