Sales/Delivery Associate

Job Description

Sales associates generally spend a large portion of their work day communicating with customers, providing information regarding product benefits, ensuring that customers are satisfied with their experience in the store, and keeping the store in presentable manner. Delivery drivers distribute products promptly to our stores. Drivers represent our company in a professional and cost-effective manner aiming at increasing profitability through efficiency and store satisfaction.

Qualifications:

Skills

Customer service: professionally answer phone calls, greet and assist customers

Professional communication skills

Preferred Education/ Experience

High School Diploma

1 year of customer service experience

1 year of experience in retail type setting

Responsibilities:

General Responsibilities (Include the following [Other duties may be assigned.]):

Input patient data and medication orders accurately into the pharmacy’s computer system with assistance

Count, label, and bag prescription drugs and supplies in compliance with local, state, federal, and company regulations

Generate third-party billing and resolve basic third-party problems with assistance

Manage inventory: Learn how to generate and receive drug, OTC and supply orders, stocks shelves, and remove out-of-date items from the inventory

Conform to all HIPAA standards

Store maintenance: file paperwork, clean store, keep professional presentation

Work as part of a team to provide all Patient Care Services: immunizations, blister packing, med boxes, prescription delivery

Maintains workflow

Pharmacy opening and closing procedures

Screens telephone calls for the pharmacist

Communicates with prescribers and their agents to obtain refill authorizations

Provide customer service via telephone and in person.

Maintain an accurate cash till and report errors to Gift Manager.

Process retail sales transactions.

Wrap or bag customer purchases, ensuring that product won’t break.

Set and maintain Hallmark card product.

Check inventory and pricing on product for customers.

Relay special customer requests to the Gift Manager.

Process new Loyalty Card Program purchases if applicable.

Assist in displaying product.

Price merchandise.

Assist customers in choosing gift items.

Inflate balloons and create balloon bouquets if applicable.

Perform projects and responsibilities as assigned.

Straighten product, dust displays, vacuum or sweep floors, empty

garbage and ensure that public restrooms are cleaned on a daily

basis.

Attributes: Beginner

Motivated

Detail-oriented

Excellent people skills

Team player

Technical skills

CPhT and WPQC certifications not required

Work Environment:

Provided

Computer

Patient care software program

Basic office supplies

Telephone

Friendly and informational environment

Expected

To maintain and actively practice proper business ethics and follow pharmacy laws

Abide by all Hometown Pharmacy Employee Standards of Conduct

Complete training and continuing education provided by Hometown Pharmacies

Physical Demands

Standing to process prescriptions

Walking around to fill prescriptions and to manage inventory

Occasionally lifting totes of product and to maintain the work area

Full-time