IT Technical Analyst

Job Description

Salary: $25-$32 hourly BOE

AteInformatics, we aregrowingourteamofexperienced RIS(Radiology Information System)and EHR(Electronic Health Record)experts. We have an expanding client list thatdemandsbest-in-class service,delivered bythe best resources available. If you have considered a career in the fast-growinghealthcareITmarket, we may havetheopportunity for you.

Who iseInformatics?

eInformaticsis a healthcare IT company providing professional services and radiology and ambulatory software solutions to a healthcare provider customer base across North America.

Our Purpose and Values

Our purpose ateInformaticsis to help others deliver great healthcare to their patients. Our values of Customer Delight, Efficiency, Growth, Teamwork, Accountability, Community and Joy drivehow we engage with our employees and our customers, to succeed and win.

Why work here?

FUN! - Come join an innovative company who knows how to work hard and still have a lot of fun! It's common to find that your co-workers ateInformatics also become your friends. We spend time outside of work enjoying the competition of sand volleyball, bowling, and gaming. We have regular social happy hours and great teambuilding events! We evenhavevolunteerWellness and Community OutreachCommittees to give back and keep ushealthy.

GREAT BENEFITS! - We offer a comprehensive benefits program including: Medical, Dental, Vision, Short-Term Disability, and Term Life coverage. We also offer access to insurance products for long-term disability, pet insurance, and a range of products from AFLAC.

Company matched 401K retirement plan

15 days of PTO (Paid Time Off) per year, with 1 day added for each year of service (25 days max/yr)

Additional Paid Day Off for Birthday and Employment Anniversary

8 Paid Holidays

6 weeks of Paid Leave for Employee Health

2 Weeks of Paid Personal Leave to care for a family member

EAP/Mental Health resources

What will you do as a IT Technical Analyst?

As an IT Technical Analyst you will use your analytical and problem-solving skills to monitor, upgrade and support healthcare software solutions. This position has accountability for server, networking, security, and application processes for internal and installed systems.

Duties/Responsibilities:

Provide technical support and assistance to internal and external customers.

Provide performance monitoring, problem analysis, and resolution of assigned system issues.

Perform server updates, patches, service releases, migrations, and upgrades as needed.

Plans and conducts security assessments on new and existing systems, processes, and technologies to determine compliance with policies, standards, and regulatory requirements.

Supports day-to-day information security processes including incident response, third party risk management, vulnerability management reporting, security awareness training, and disaster recovery.

Participate in the development and maintenance of information security policies, standards, and procedures.

Stay up-to-date and informed of information security industry changes and trends.

Develop and maintainstrongunderstanding of healthcare software requirements, configuration, and usage.

Author customer and internal system documentation in written and video formats.

Serve in after-hour emergency on-call rotation.

Strictly adhere to statutory privacy laws (HIPAA, etc.) as well as company policies, procedures, and industry standards related to security controls, disaster recovery, and protection of sensitive and confidential information.

Document, without exception a record of all time, work, and communications in company tracking system all the time and on time.

Demonstrate customer service skills with responsiveness to client requests for assistance, whether troubleshooting, problem solving, systemconfiguration,or correction testing.

Build and maintain productive and respectful vendor relationships to further company goals.

Project a positive image of the organization to employees, customers, industry, and community.

Performs other related duties as assigned.

Required Skills/Abilities:

Outstanding customer service and service delivery focus.

Excellent problem solving and analytical skills and the ability to translatecomplex issuesinto laymans terms.

Strong verbal and written communication skills.

Exceptional attention to detail.

Advanced time management skills with the proven ability to meet deadlines.

Ability to multi-task and experience working in a fast-paced environment

Desire to learn

Education and Experience:

Bachelor'sdegree (B. A.) from four-year College or university; or two plus years related experience and/or training; or equivalent combination of education and experience.

2 Plus years of IT server, desktop, or network support experience in Windows environment including Active Directory/Group Policy/PowerShell.

Prior experience withMS SQL Server, MSIs, andConnectwiseis a plus.

Healthcare IT or line of business application support in a HIPAA environment highly desirable.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Travel Requirements:

Ability to travel via commercial airplane and vehicle to client sites, training, or industry conferences or events as required.

Maintain active and in force identification documents facilitating travel.

Estimated Travel < 5%