Leasing & Operations Manager

Job Description

This is a leadership role responsible for managing two key departments at Augusta Rental Homes:

The Leasing Team (currently 3 team members): Focused on leasing ~10 homes and 20 apartment units per month.

The Resident Services Team (currently 5 team members): Serving as the frontline for all resident communications—answering phones, responding to questions, and ensuring a smooth resident experience.

As the department manager, you’ll report directly to the President of the company and be part of the company’s weekly leadership meetings.

Compensation:

$90,000 - $105,000 yearlyResponsibilities:

Lead and support the daily operations of both the Leasing and Resident Services teams.

Meet weekly with both teams to review performance, discuss current issues, and conduct training on updated procedures.

Track team performance, including call volume and lead conversion, to ensure high-quality customer service and follow-through.

Identify inefficiencies and breakdowns in communication, systems, or procedures, and solve them.

Motivate your team to provide exceptional customer service to both prospective and current residents.

Improve internal processes and communication flows between departments.

Be a point of escalation and problem-solving for team members as they handle day-to-day challenges.

Understand the full scope of the property management business—and how leasing and service directly impact the company’s goals.Qualifications:

Experience & Qualifications:

3–5 years of experience in property management, customer service, leasing, or operations management.

Prior leadership or team management experience required.

Strong understanding of leasing workflows and resident communication strategies.

Experience leading meetings, delivering training, and managing KPIs.

Skills & Traits:

A service-first mindset with a passion for improving resident experiences.

Strong communicator and proactive problem solver.

Detail-oriented, organized, and systems-driven.

A motivating leader who can drive team performance and morale.

Comfortable with change and adapting quickly to new challenges.

About Company

Augusta Rental Homes is one of the highest-rated and one of the largest property management companies in Augusta, GA. Founded in 2014, our company continues to experience tremendous growth as we pursue our mission of "Raising the Standard & Expectations of Property Management."

Join a dedicated team of experienced, passionate people as we innovate property and asset management. We strive to deliver top-tier service to our residents and team through our “Triple Win” philosophy—guiding decisions that benefit residents, owners, and employees alike. We’re proud of our culture, strong work ethic, and commitment to doing things the right way. We are excited to bring on new, great people to be a part of a growing team.

Company benefits include:

Competitive wages

Health insurance plans with company contributions

401(k) and 5% match for eligible team members

Paid time off and paid holidays

Fuel reimbursement for business travel

Full-time