Ticket Writer (Eldorado Scioto Downs - Columbus, OH)

Description

Job Description:

Writes tickets and processes cash winning tickets

Handles customer questions and disputes

Counts cash at the beginning and end of each shift

Ensure all customers, whether regular or infrequent, are made to feel welcome at all times

Carry out engaging conversations and provide friendly service to customers

Show patience with customers who do not wager regularly; take the time to explain how wagering works

Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements

Calls for MTL support when writing bets requiring MTL paperwork

Adhere to Uniform Policy and ensures good standard of personal presentation at all times

Anticipate and act on the needs of the customer, seek and respond to feedback

Ensure all issues effecting the customer experience in the sports book are reported promptly

Undertake additional tasks contributing to the operations of the sports book, as requested

Minimum Position Requirements:

Genuinely interested in working with and helping customers

Excellent communication skills

Prefer working as part of a team

Well-presented, polite, tactful and friendly

Numerate, lively and quick-thinking

Resolve complaints and difficult situations in a calm and patient manner

Enjoy promoting products and services confidently

Gather and act on customer feedback effectively

Prioritize quick, effective speed of service

High standards, initiative, pro-activity and professionalism

Flexible to perform different tasks and follow procedures correctly

Full of drive and enthusiasm for your own development

Essential Functions/Exposures:

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries

This position may be exposed to a smoke-filled environment