Front Desk Associate

Welcome and check in patients and guests with professionalism and a friendly attitude

Answer phone calls, transfer them to the correct team members, and log messages accurately

Confirm insurance details and gather all necessary patient forms and identification

Schedule, adjust, and verify appointments for equipment pick-ups, fittings, or patient consultations

Process referrals and coordinate communications with doctors and insurance contacts

Maintain and update patient files while ensuring full HIPAA compliance and internal protocols

Carry out general office tasks such as scanning, faxing, and organizing documents

Monitor supply inventory, track equipment orders, and coordinate delivery logistics

Collect patient payments and provide proper receipts and payment records

Support billing processes by assisting with claims follow-up, data input, and documentation

Keep the front office tidy, organized, and fully stocked throughout the workday