Front Desk Assistant

Job Description

About Harper & Company

Harper & Company CPAs Plus is not your typical CPA firm. We are passionate about helping entrepreneurs enjoy the journey they are on, and we work closely with them throughout the year to guide them strategically towards their goals.

We’ve all worked for firms with a grueling pace driven from the top down, clients that don’t get it, a monotonous office environment, and leaders who manage vs. lead.

Not here — we’ve broken the mold. Every person in our firm plays a very important role in our bigger vision. We pride ourselves in developing our people and doing meaningful work for great clients. We work hard, but we play hard, have balanced lives, and give back to our community. We leverage technology, ingenuity, and innovative ideas from everyone on our team to create an exceptional Harper & Co. experience for each of our team members and clients.

We are seeking a professional, organized, and friendly Font Desk Assistant to join our firm and provide essential operational and client support. This role is responsible for managing the reception area, greeting clients, coordinating appointments, and assisting with a variety of administrative tasks to help the office operate smoothly and efficiently. This role is also an opportunity for the right candidate to professionally develop into the practice management role for the firm. The ideal candidate is proactive, detail-oriented, and committed to delivering excellent service.

Responsibilities:

Reception & Client Services

Greet clients and visitors in a professional and courteous manner

Answer and direct phone calls promptly and accurately

Manage incoming emails and physical mail; distribute to appropriate staff

Maintain a clean, organized, and welcoming reception area

Scheduling & Coordination

Schedule client meetings, internal appointments, and conference room bookings

Confirm appointments and send reminders as needed

Coordinate calendars and manage availability for partners and managers

Administrative & Operational Support

Prepare and organize client files, engagement letters, and onboarding documents

Assist with scanning, copying, and filing documents (physical and digital)

Process incoming tax documents during peak seasons and track their status

Maintain office supplies and order inventory as needed

Assist with billing support and follow-up on client payments, as requested

Ensure all prospects are in a follow up process, coordinating

Team Support

Support accountants and tax professionals with administrative tasks

Help coordinate firm events, meetings, or client appreciation activities

Assist with onboarding new clients

Help identify opportunities for process efficiencies

Qualifications

High school diploma or equivalent (Associate's degree preferred)

2+ years of experience in a front desk, receptionist, or administrative role

Experience in a professional services or accounting firm is a plus

Strong organizational and time management skills

Excellent verbal and written communication abilities

Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with scheduling tools or CRM software a plus

Professional demeanor and customer-focused attitude

Ability to handle sensitive and confidential information with discretion

Desire to grow into an operational leadership role

What We Offer:

Competitive salary and performance-based bonuses

Professional development and continuing education support

A collaborative, client-focused work culture

Opportunity to grow within a dynamic and expanding firm

To Apply: Please submit your resume and cover letter to .

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Work Location: In person

Full-time