Office Administrator

Welcome and check in patients and guests with a warm, professional attitude

Handle incoming phone calls, direct them to the correct departments, and record accurate messages

Confirm insurance eligibility and gather all necessary documentation from patients

Set up and reconfirm appointments related to equipment pick-up, fittings, or consultations

Manage referrals and coordinate communication between insurance providers and referring physicians

Update and maintain patient files, ensuring compliance with HIPAA regulations and office procedures

Perform administrative tasks including scanning, faxing, and accurate filing of records

Monitor equipment orders, assist with delivery logistics, and help oversee supply inventory

Accept payments from patients and issue corresponding receipts or billing documentation

Assist the billing department with clerical duties such as data entry and insurance claim follow-ups

Ensure the reception area is neat, organized, and well-stocked throughout the day