Front office/ secretary

General Responsibilities:

Greeting and Welcoming: Providing a friendly and professional greeting to all visitors and guests.

Answering Phones: Handling incoming calls, directing them to the appropriate personnel, and taking messages when necessary.

Providing Information: Answering general inquiries and providing directions or information about the organization and its services.

Managing Visitors: Registering visitors, issuing badges, and ensuring security protocols are followed.

Maintaining the Reception Area: Keeping the reception area clean, organized, and stocked with necessary supplies.

Administrative Tasks: Assisting with tasks like filing, photocopying, data entry, and managing mail and deliveries.

Scheduling and Calendar Management: May be involved in scheduling appointments, meetings, and managing calendars.

Problem-Solving and Conflict Resolution: Addressing minor issues and complaints from visitors or clients, escalating when necessary.

Maintaining Professionalism: Presenting a professional appearance and demeanor at all times.

Handling Mail and Deliveries: Receiving, sorting, and distributing incoming and outgoing mail and packages.

Monitoring Office Expenses and Costs: Keeping track of expenses related to the front desk and office supplies.