Consumer Care Representative

In this role, our Customer Service Representatives will:

Develop and maintain a thorough working knowledge of IAS's products and services

Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools

Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue

Responsible for providing accurate benefit design information and closing the sale of the IAS dental products

Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication. Education/Experience/Personal Requirements

High school diploma or equivalent with two years of related business experience

Computer skills, including experience with MS Office Suite applications

Ability to actively listen and understand information to direct consumers to appropriate product

Ability to communicate information clearly and confidently to assist customers as needed

Strong interpersonal, written and oral communication skills

Self-motivated and directed

Analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks

Must be well-organized and attentive to detail

Experience working in a team-oriented, collaborative environment

Ability to operate a computer keyboard, mouse and to handle other computer components Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Repetitive motion: Substantial movements (motions) of the wrists, hands and/or fingers

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling

Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

Visual Acuity: The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.