Call Center Representative

Job Title:Call Center Representative

Location: Atlanta, GA

Department: Customer Service

Job Summary:As a Call Center Representative, you will be the front line of our organization's customer service efforts, playing a vital role in ensuring our customers receive exceptional service and support. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities:

Manage a high volume of inbound and outbound calls in a timely manner

Provide accurate information in response to customer inquiries

Document all call details and interactions in the database

Resolve customer issues efficiently and effectively according to company policies

Maintain a positive attitude and professional demeanor during all interactions

Educate customers about products and services to enhance their experience Qualifications:

High school diploma or equivalent; associate or bachelor's degree preferred

Proven experience in a customer service or call center role

Excellent verbal and written communication skills

Strong problem-solving abilities and a customer-oriented mindset

Ability to multitask and manage time effectively in a fast-paced environment

Proficient in using computer systems and phone technology