Program Manager

Job Details

Job Location

Mandaela Community (South Bronx) - Bronx, NY

Position Type

Full-Time Non-Exempt

Salary Range

$72000.00 - $72000.00 Salary/year

Description

Title: Program Manager

Unit: Mandaela Community Senior Housing

Reports to: Senior Program Director

Salary Range: $72,000

Status: Full Time; Regular; Exempt

Location: 1074 Washington Avenue, Bronx, NY 10456

Days/Hours: Monday - Friday, 9am - 5pm

Position Summary:

The Fortune Society - Mandaela Senior Housing Program located in the Bronx, is a supportive housing program serving seniors 62+ years of age, who have experience with homelessness and the criminal justice system. In addition to, being diagnosed with Mental Health and/or Substance Disorders. The Program Manager will oversee all programmatic operations and staffing associated with the program (Case Managers, Social Worker, Nurse, Community Engagement Specialist, and other supportive positions). This position also includes networking and being the liaison with our Bronx Pro partners. This role will ensure development and implementation of administrative controls, goal visibility and program compliance measurements. Additionally, the Program Manager will act as a liaison to the Main Office with housing programs, fostering agency growth, and ensuring alignment with overall agency mission and standard.

Mission, Culture and Fit

The candidate must have a history of working with a population who have been diagnosed with serious mental illness (SMI) and co-occurring disorders. In addition, the person must be able interact and work with individuals impacted by the justice system and have a history of homelessness. Demonstrated ability to work in a team environment.

Communication

The candidate must have the ability to be proactive, work cohesively and network with others, contribute to discussions and be solution oriented. Ability to communicate effectively in written and oral communication.

Summary

Under the supervision of the Director the Program Manager ensures that case management services for the program are rendered as expected by our funder's scope of services.

Essential Duties and Responsibilities:

Oversee day-to-day operations of Case Managers, this includes individual, and group supervision. Providing development, annual evaluations and performance plans as needed to sure quality professional measures are met.

Assist the Senor Director/ Director to maintain, develop and implement strategic operational systems that will enhance programmatic reports and evaluation based on funding goals.

Monitor intake of new referrals, coordinate with the Bronx Pro Group to

Review client charts to ensure quality and detailed documentation, provide feedback in supervision and monitor progress.

Lead staff unit meetings, provide coverage on other contracts as needed.

Act as liaison with members Fortune staff to ensure continuity of treatment from internal and external providers.

Assist in creating a culture of support for justice impacted adults.

Research, evaluate, and maintain community linkage agreements with external service resources to assist in housing stability.

Assist the Senior Director with hiring, training and onboarding of new staff.

Develop extensive base of referral agencies that provide the following services: mental health, health, dental care, substance abuse treatment, education, employment, family services, alternatives to incarceration, housing and gay/lesbian/transgender counseling etc.,

Submit weekly and monthly reports to the Senior Director in a timely manner,

Submit timely monthly and weekly reports on program progress.

24-Hour on call support for emergencies

Perform other duties as needed. Supervisory Responsibilities:

The Program Manager will oversee the daily functions of the ESSHI OTDA and DOHMH NY 1515 contract, while assessing the program requirements, assists with establishing program systems.

Qualifications

Qualifications:

Bachelor's Degree required, Master's Degree preferred.

Knowledge of complex contracts, program start-ups and assisting with policy and procedure development.

Ability to apply metrics to review work performance towards funding goals. Knowledge of how to use data to inform program needs.

Review program spending and make recommendations based on annual budget.

Five years of supervisory experience required, at least two years must include complex housing contracts with program deliverables.

Experience with case management documentation. Demonstrated ability to detect staff needs based on monthly document review.

Preparation with program audits. Proven record of leading team performance towards successful program goals.

Experience with databases for entering client information,

Strong oral and written communications skills required. Experience completing program contract and staff corrective action plans.

Bilingual English/Spanish a plus; and

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements: This position requires weekly on-site availability and travel to program locations as required. On-call responsibility for emergencies and coverage.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Travel Requirements: This position requires weekly on-site availability and travel to program locations as required. On-call responsibility for emergencies and coverage.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.