Senior Rep., Customer Service Operations

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Shift: Monday-Friday 8:30am-5:00pm EST

Remote Details: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Responsibilities

Inbound and outbound call queue to assist in placing orders, obtain missing information to process, inform nurse of a change or delay in the order

Demonstrate excellent communication skills in a professional and timely manner

Must be able to multitask in a faced paced environment

Team-oriented mindset and drive to show a passion for healthcare

Qualifications

High School Diploma, GED or technical certification in related field or equivalent experience preferred

2-4 years of Customer Service inbound /outbound phone call center experience preferred

Experience with medical insurance/billing knowledge preferred

Prior computer experience using Microsoft Office systems strongly preferred

What is expected of you and others at this level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

Adaptable to change as the healthcare field continues to evolve

Applies advanced skills to resolve complex problems independently and using proper lines of communication that is provided in Microsoft Teams with your pod and the team

Ability to work from an at home setting, following SOP's/ team resources and excellent communication skills

May modify process to resolve situations

Critical thinking skills to resolve situations, think outside the box and bring forward feedback and ideas

Have a positive attitude and ability to work in a fast-paced environmentin a large team setting

Abide by the Quality Assurance Goals that are in place

Anticipated hourly range: $17.90/hr. - $25.60/hr.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPa y

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 07/30/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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